Delivery
Where do you deliver, and how long does it take?
We deliver in mainland France. A carrier specialised in fresh food (Chronofresh) delivers on the day and time slot chosen when ordering, usually within 5 to 10 days. For other destinations, please contact us.
Why does it take that long?
Nothing is kept in stock: our Italian producers prepare your order as soon as they receive it. Parcels go to our collection centres in Italy, then travel to France with our logistics partners, who make the round trip twice a week.
How much is delivery?
€19 per order for chilled delivery, free from €150 including VAT. Collection in Paris is free. The exact amount is shown before you confirm your order.
Can I collect my order in Paris?
Yes, free of charge and by appointment. We let you know as soon as your order is ready.
How is freshness preserved?
Fresh products travel chilled to your door. If you are not there at the chosen time, they are left at a temperature-controlled pick-up point for 3 days. Put them in the fridge as soon as they arrive.
Can I combine two orders?
No: we cannot merge two orders placed separately. Please group your items in a single order.
Receiving and returns
A product is missing or damaged: what should I do?
Let us know within 48 hours at service-client@luorland.com, with photos.
Can I return a product?
Fresh products cannot be returned. Non-perishable products that are still sealed can be returned within 14 days, under our terms and conditions of sale.
Businesses
How do I open a business account?
On the Create an account page, choose "Business" and enter your company name, company address and SIRET number (or intra-EU VAT number outside France). These details are checked immediately with INSEE or the European VIES system. See our business offer.
Are your prices with or without VAT?
Prices include VAT for private customers. Businesses see prices excluding VAT once logged in.
How does end-of-month payment work?
It is available to business accounts, up to a credit limit. With your first end-of-month order, you sign a SEPA direct debit mandate online with our provider Stripe. Each order is then debited separately, and you receive an email notice with the amount and date before each debit.
Ordering and payment
Which payment methods do you accept?
Bank card (secure payment by Stripe), bank transfer and, for businesses, end-of-month SEPA direct debit. See Secure payment.
Who are you?
Luor Land is the online shop of PICCOLO ROSSO, a family business founded in 2007 in Montmartre, Paris, by Luigi and Paulette Orlando. We import and distribute products sourced from producers in every region of Italy. Read more about us.
How can I contact you?
By email at service-client@luorland.com or by phone on +33 1 80 50 11 59.