How it works
Nothing sits in stock: our Italian producers get to work as soon as your order arrives. Parcels go to our collection centres in Italy, where they are carefully packed, then travel to France with our logistics partners, who make the round trip twice a week.
- Chilled home delivery: a carrier specialised in fresh food (Chronofresh) delivers on the day and time slot chosen at checkout, usually within 5 to 10 days.
- Collection in Paris: free, by appointment; we let you know as soon as your order is ready.
Please group your items in a single order: we cannot merge two orders placed separately.
Delivery charges
- €19 per order for chilled delivery;
- free from €150 of purchases (incl. VAT);
- collection in Paris is free.
The exact amount is shown before you confirm the order. We deliver to mainland France; for other destinations, please contact us.
On receipt
Check your parcel on delivery. If a product is missing or damaged, let us know within 48 hours at service-client@luorland.com, with photos. Keep fresh products in the fridge as soon as they arrive.
If you are out during the chosen slot, fresh products are left at a temperature-controlled pick-up point for 3 days.
Returns
Fresh products cannot be returned. Non-perishable products that are still sealed can be returned within 14 days: see our terms and conditions of sale.